Frequently Asked Questions

Find answers to common questions about our programs, teachers, and learning approach.

Getting Started

Not at all! Our programs are designed for absolute beginners with no prior experience. We also have programs for intermediate and advanced learners, so you can join at any level.

Courses & Programs

Teachers & Lessons

Scheduling & Flexibility

Pricing & Payment

Certification & Results

Technical & Logistics

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Our team is here to help! Reach out with any questions not covered here.

Frequently Asked Questions

Getting Started

Do I need any prior Chinese language experience?

What are the age requirements?

How do I determine my level?

Can I get a refund if I'm not satisfied?

Courses & Programs

What's the difference between HSK and regular courses?

What is the BCT program?

How long does it take to become fluent?

Are classes available online?

Teachers & Lessons

Are all teachers native speakers?

Can I switch teachers?

What class sizes do you offer?

Can I book private lessons?

Scheduling & Flexibility

What are the class schedule options?

Can I pause my classes?

What if I miss a class?

Do you offer accelerated programs?

Pricing & Payment

How much do courses cost?

Do you offer payment plans?

Are there any hidden fees?

Do you offer discounts?

Certification & Results

What is the HSK pass rate?

Do you prepare for official exams?

Will I get a certificate?

How are learning outcomes measured?

Technical & Logistics

What technology is needed for online classes?

What if I have internet connectivity issues?

Is there a learning platform?

What materials will I need?

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